Privacy policy

Last updated: August 7, 2026

At AU Gift Box ("AU Gift Box", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or use www.augiftbox.com (the "Website"), purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with us (collectively, the "Services").

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

The type of personal information we collect depends on how you interact with AU Gift Box.

Information You Provide to Us

When you place an order, create an account, contact us, subscribe to our newsletter, or otherwise interact with our Website, we may collect information such as:

  • Full name
  • Email address
  • Billing address
  • Shipping address
  • Phone number
  • Order details and purchase history
  • Payment and transaction information
  • Account information, where applicable
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our products and Services, process your orders, communicate with you, and operate our business.

Information Collected Automatically

When you browse our Website, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Approximate geographic location
  • Pages viewed
  • Products viewed
  • Referring website
  • Date and time of visits
  • Website interactions and browsing activity
  • Other technical information relating to your use of the Website

This information helps us understand how visitors use our Website, improve our Services, maintain website security, and provide a better shopping experience.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order or contact us
  • When you create or use an account
  • When you subscribe to our email marketing
  • When you browse or interact with our Website
  • Through cookies and similar technologies
  • Through Shopify and other service providers that support our Website
  • Through payment processors
  • Through shipping, fulfillment, analytics, advertising, and customer service providers

We may also receive limited information from third-party service providers when necessary to provide our Services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Process and confirm your orders
  • Process payments
  • Produce and fulfill made-to-order products
  • Arrange shipping and delivery
  • Provide order confirmations and shipping updates
  • Handle returns, replacements, refunds, and other order-related requests
  • Provide customer support

Communicating With You

We may use your information to:

  • Respond to questions and customer service requests
  • Contact you regarding your orders
  • Provide important information about your purchases
  • Send service-related notifications

Marketing and Promotions

If you have subscribed to our marketing communications, we may use your email address to send you:

  • New product announcements
  • Special offers
  • Promotions
  • Discounts
  • Other marketing communications relating to AU Gift Box

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Improving Our Website

We may use information about how visitors interact with our Website to:

  • Improve website functionality
  • Improve our products and Services
  • Understand customer preferences
  • Analyse website traffic
  • Develop new products
  • Improve our marketing and advertising

Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraudulent transactions
  • Protect our Website and customers
  • Investigate suspicious activity
  • Maintain the security and integrity of our Services
  • Enforce our Terms and Conditions and other policies

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from government authorities
  • Resolve disputes
  • Protect our legal rights
  • Prevent unlawful activity

4. Payment Information

Payments made through our Website may be processed by third-party payment providers.

AU Gift Box generally does not store your complete credit card or debit card number on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

We recommend reviewing the privacy policy of the payment provider you use for additional information about how your payment information is handled.

5. Shopify and Service Providers

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services.

Shopify and other third-party service providers may process information on our behalf for purposes including:

  • Website hosting and operation
  • Payment processing
  • Order fulfillment
  • Shipping
  • Customer support
  • Analytics
  • Email communications
  • Fraud prevention
  • Advertising and marketing

These providers may process personal information in accordance with their own privacy policies and applicable laws.

6. Sharing Your Personal Information

We do not sell your personal information as a standalone product.

However, we may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services.

These third parties may include:

  • Shopify and e-commerce service providers
  • Payment processors
  • Product manufacturers and fulfillment partners
  • Shipping and delivery companies
  • Customer support providers
  • Email and communication providers
  • Website hosting and technology providers
  • Analytics providers
  • Advertising and marketing providers
  • Professional advisers, where necessary
  • Government authorities or law enforcement where legally required

For example, when you place an order, we may provide your name, shipping address, phone number, email address, order details, and other necessary information to our fulfillment and shipping partners so that your order can be produced and delivered.

We only share information that is reasonably necessary for the relevant purpose.

7. International Disclosure of Personal Information

Some of our service providers, technology providers, fulfillment partners, or other business partners may be located outside Australia.

As a result, your personal information may be transferred to, stored in, or processed in countries outside Australia.

Where required by applicable privacy laws, we take reasonable steps to ensure that appropriate safeguards are used when personal information is disclosed overseas.

By using our Services, you acknowledge that your personal information may be processed by service providers located outside Australia where necessary to provide our Services.

8. Cookies and Tracking Technologies

Like many online stores, AU Gift Box uses cookies and similar technologies.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Maintain your shopping session
  • Understand how visitors use our Website
  • Measure website performance
  • Improve our Website
  • Provide relevant advertising
  • Analyse marketing campaigns
  • Help prevent fraud and security issues

You can usually control or disable cookies through your web browser settings.

However, disabling certain cookies may affect the functionality of our Website and may prevent some features from working correctly.

9. Advertising and Analytics

We may use third-party analytics and advertising services to understand how customers interact with our Website and to measure or improve our advertising.

These services may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our Website.

This information may be used to:

  • Measure advertising performance
  • Understand customer behaviour
  • Improve our advertising
  • Show you relevant advertisements
  • Create aggregated or statistical reports

Third-party advertising and analytics providers process information according to their own privacy policies.

10. Email Marketing

If you subscribe to our mailing list, we may use your email address to send you promotional communications from AU Gift Box.

You can unsubscribe from marketing communications at any time by:

  • Clicking the "unsubscribe" link in our marketing emails; or
  • Contacting us directly.

Even if you unsubscribe from marketing communications, we may still send you important non-promotional communications relating to your orders, transactions, account, or other Services.

11. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Depending on the circumstances, security measures may include appropriate technical and organisational safeguards provided by us and our service providers.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee that personal information will always be completely secure.

12. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services
  • Complete transactions
  • Maintain business and financial records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud
  • Comply with legal and regulatory obligations
  • Enforce our agreements and policies

When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it, subject to applicable legal requirements.

13. Accessing and Correcting Your Personal Information

You may request access to personal information that AU Gift Box holds about you.

You may also request that we correct personal information that is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests.

In some circumstances, we may be unable to provide access to or correct certain information where permitted or required by applicable law.

14. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights in relation to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Ask questions about how we handle your personal information
  • Opt out of marketing communications
  • Make a privacy complaint

Additional rights may apply depending on the privacy laws that apply to you.

If you would like to exercise a privacy right, please contact us using the details below.

15. Privacy Complaints

If you believe that AU Gift Box has mishandled your personal information or has not complied with applicable privacy requirements, please contact us first so that we can investigate and attempt to resolve your concern.

When contacting us, please provide as much relevant information as possible, including:

  • Your name
  • Your contact details
  • The nature of your concern
  • Relevant dates or transactions
  • Any supporting information you believe may help us investigate

We will review and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the relevant privacy regulator or authority.

For customers in Australia, information about privacy rights and complaints is available from the Office of the Australian Information Commissioner (OAIC).

16. Children's Privacy

Our Website and Services are not intended to be directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review the information and take appropriate action.

17. Third-Party Websites

Our Website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

If you visit a third-party website through a link on our Website, we recommend reviewing that website's privacy policy before providing any personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business
  • Changes to our Services
  • Changes to technology
  • Changes to our data practices
  • Changes to applicable laws or regulations

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

19. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or wish to make a privacy complaint, please contact AU Gift Box through our Contact Us page:

Website: https://www.augiftbox.com/pages/contact

AU Gift Box
Unit 15 Stafford Rd, Kenwick WA 6107, Australia

We will do our best to respond to privacy enquiries and complaints within a reasonable timeframe.

20. Australian Privacy

AU Gift Box is committed to handling personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

Our privacy practices are designed to provide transparency about what personal information we collect, why we collect it, how we use and disclose it, and how customers can contact us regarding their personal information.