Shipping policy
Where's my order?
Once your order has been placed, it goes through the following steps. You'll receive 3 emails along the way: Order Confirmation, Shipment Confirmation, and Delivery Status Notification.
- Order Confirmation
- Shipment Confirmation
- Order Delivered
How long will my order take, and how much does shipping cost?
Processing Time: All orders are processed within 1 – 3 business days. This covers preparing your items, quality-checking them, and carefully packaging them before they're handed over to our courier.
Delivery Time: Once your order has been dispatched, you can expect to receive it within:
- 5 – 13 business days
This timeframe starts from the date your order is shipped, not the date it was placed.
⚠️ During peak periods (holidays, sale events) or due to weather conditions outside our control, delivery may take a little longer than expected. If there's a significant delay, we'll let you know via email.
Shipping Cost:
🎁 AU Gift Box offers FREE shipping on ALL orders — no minimum spend required.
Tracking your order
As soon as your order leaves our warehouse, you'll receive a shipment confirmation email with a tracking number. Some orders may be sent in multiple parcels.
Once you have your tracking number, you can check the status of your order via our [Track Your Order] page.
Please note: for orders shipped internationally, tracking updates may pause once the parcel is handed over to the local carrier in the destination country.
Returns & Exchanges
At this stage, we're unable to offer returns or exchanges for change of mind or ordering errors. We only accept returns or exchanges for items that arrive faulty or defective, within 30 days of the delivery date. Please see our Returns & Exchange Policy for full details.
Need a hand?
If you have any questions about your delivery or your order, please don't hesitate to get in touch with our team via email or through our official AU Gift Box support channels. We're always happy to help.